Terms of Service

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the www.elocoach.com website (the “Service”) operated by AVN Web Invest OU (“ELOCoach”). You should read it together with the Privacy Policy (the “Policy”) available here.

  1. Virtual Goods & Services

ELOCoach simply sells time as a service, designated trademarks and brands, logos, and intellectual property are the property of their respective owners.

17 U.S.C. § 512(k) of 17 U.S.C. § 512(k)(1) of the Digital Millennium Copyright Act (“DMCA“).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

  1. ELOCoach does not represent RIOT Games Inc. or League of Legends

ELOCoach is its own company and does not represent anyone else but ELOCoach. We are not affiliated nor represented by RIOT Games Inc. ELOCoach does not affiliate or represent RIOT Games Inc. The customer understands this and accepts with all matters with RIOT Games Inc, ELOCoach has no control or share on. This therefore includes League of Legends or any production and developments RIOT Games Inc. wishes to proceed with in the future.

As ELOCoach is not associated with RIOT Games Inc. in any shape or form, ELOCoach urges all customers/non customers to prevent themselves from violating all laws in relation to infringing or violating the intellectual properties of RIOT Games Inc.

  1. Customer Duties when using or planning to use our Service

3.1.0 By entering our website, or any extension of this site, or our Facebook page or any forum related to our service, and looking at any content within the Site(s), Forum(s) or information concerning ELOCoach, you declare under penalty of perjury and under the laws of any country under the Europe Union Laws, that you are not employed or affiliated with Riot Games Inc. and their respective affiliates and subsidiaries.

3.1.1 By using our Site or any Service included under ELOCoach, You accept and have made yourself aware of all our Terms of use, and you are aware that by purchasing any Service under ELOCoach you know what you are paying for, and that the Service you are paying for matches your in-Game information.

3.1.2 You accept that by buying our Service you are aware that you cannot dispute any purchase with ELOCoach after the Service is done or the service has been partially completed, and that you as a customer cannot violate the rules of ChargeBacks stipulated in any payment method provided by ELOCoach.

3.1.3 You, customer accept that losing League Points due to your logins is counted as your responsibility, even dropping from promotion series due to mentioned reason. You accept that ELOCoach Reserve the right to change your masteries and runes, and You accept that booster may use Influence Points and Riot Points you may have and the Influence Points they may win in their pursuit to complete the Service as well as buying Champions and Runes.

3.1.4 You accept that you won’t be playing any promotion games and that if you do we reserve the right to announce the boost as completed. In addition, if you play ranked during promotion we reserve the right to just play promotion series without making it guaranteed.

3.1.5 You as a customer, accept that if you play any ranked games while having bought a division or a tier boost from us, we reserve the right to stop the service and announce the boost as complete, with no refunds offered.

3.1.6 You accept that once your purchase has gone through and/or the service has started, you are no longer eligible to receive a refund. If service is not completed by ELOCoach you have the right to receive partial refund.

3.1.7 You accept that if you start a chargeback you are in direct breach of ELOCoach’s terms of use, and legally bound to either close the chargeback or pay back the same amount in addition to a fee determined by ELOCoach, no less than $50 and no more than three times the original amount in addition to any potential costs related to the chargeback, including, but not limited to: Lawyer fees, chargeback fees, debt collection fees etc. Should you fail to abide by either option, You accept full liability in a court of law as determined by the jurisdiction of  Harju County Court.

3.1.8 You accept that once your purchase has gone through and is marked as “In Progress”, or a booster or coach has been assigned, you are no longer eligible to receive a refund. If service is not completed by ELOCoach you have the right to receive partial refund.

3.1.9 You accept that your bill will be sent to a debt collectors agency if you charge back a payment for a service that has been completed, and you accept that you will have to pay extra fees covering both the collectors agency and any other unforeseen costs in regards to your chargeback.

3.2.0 You agree and accept that ELOCoach is not responsible for any disciplinary actions taken against you for ordering a boost or any of ELOCoach’s services, and that ELOCoach is not responsible for the actions of any boosters on your account.

3.2.1 You agree and accept that refunds or other types of compensation will not be given for boosting-related bans or referral issues. If You try to get your money back, you are in breach of this agreement and you agree and accept that you will have to return the money and pay a fine, as well as any and all expenses paid by ELOCoach in regards to your case, including, but not limited to: lawyer fees, debt collection fees, PayPal fees, interests etc.

3.2.2 You agree that failure to follow any of our terms may result in a cancellation of your service or additional charges.

3.2.3 You agree and accept that ELOCoach is not responsible for your account in any way, shape or form. You give your account information to us at your own risk, and ELOCoach is not responsible for any damage, harm or actions taken on or against your account while in our care.

  1. Power Leveling & Boosting

The process for power leveling will differ by game & service purchased. By purchasing a boost you are assuming some risk of violating terms of service. ELOCoach is not held responsible for actions of Riot Games Inc. after the boost is complete, as their decisions are based on the entire life-span of your account and not just the period that it was boosted. When investigating a disciplinary action on your account, your prior discipline history will be taken into account, as it is a huge determining factor by the Riot tribunal system. Refer to specific product information for details. You are responsible for the security of your account. If you account gets banned during a boost, you will be entitled to a partial refund. The refund will be determined by the number of remaining games that were not finished due to the ban. If a customer cancels an order early, they are entitled to a partial refund (not a full refund).  If an account gets banned after a boost ELOCoach is not responsible as we have no affiliation with Riot Games Inc. and their terms of service. Speak to a customer service agent for refund details prior to doing so to know how much the difference will be.  All time frames are estimated.  You will not be charged if more time is required to complete the order. In the event you need to cancel please indicate so in your secure tracking ticket or contact EloCoachSupport in Skype.

  1. MMR rising

Match making rating (MMR) rising, is the rising of ones MMR via by either ELO Boosting or Coaching. Customers understand any risks involved with raising their MMR in any way or form.

  1. Price Matching

ELOCoach does not currently support Price Matching, but we will try our best to beat our competitors.

  1. Product Descriptions

ELOCoach attempts to be as accurate as possible in describing products.  However, we do not warrant that product descriptions or other content on ELOCoach are 100% accurate, complete, reliable, current, or error-free.

  1. Shipping

All products on ELOCoach are delivered via digital delivery means such as email or in game trade systems.  ELOCoach does not sell physical products that require shipping.

  1. Payment processors

At the moment ELOCoach uses payment processors such as Paypal, to forfill the transactions between the customer and ELOCoach. ELOCoach does not store your payment information outside of Paypal.

  1. Refunds

Due to the nature of ELOCoach’s products (non-tangible digital goods), it is not possible to “return” the products such as EloBoost or DuoQueue therefore we DO NOT offer refund after purchase is made. If your order has not started you are eligible for a partial refund. If service is not completed by ELOCoach you have the right to receive partial refund. Once the service has started and completed by ELOCoach, you are no longer eligible to receive a refund.

  1. Effective Date

This Privacy Statement is effective as of May 1, 2017.